SaaS stands for Software as a Service, which is a cloud computing model where software is provided over the internet, and users access it through a web browser without having to install or maintain any software locally.

To sign up for a SaaS system, simply visit our website and click on the "Sign Up" or "Get Started" button. Follow the prompts to create an account, choose a subscription plan, and provide payment information.

The Client ID and Client Secret will be used by Accent system to integrate with Myinvois system to issue e-Invoice or perform any invoicing actions relating to your taxpayer account in Myinvois system. This Client ID and Client Secret will be unique for all taxpayer accounts, therefore each taxpayer account should generate own Client ID and Client Secret in government's Myinvois system and save it in the Business Settings of Accent system in order for the e-Invoicing actions to work. For more information on how to obtain Client ID and Client Secret from Myinvois system, please refer to the tutorial in the following link: https://accentfin.com/blogs/how-to-obtain-client-id-and-client-secret-on-myinvois-portal

Proceed to Business Management > Manage Business (located at the side menu), you will have a list of businesses available under your account, click on Action dropdown located at the end of each row (each business), click on Edit to edit the business settings. Inside each business settings, you will have a choice to Turn on / off E-invoice. However, if you wish to turn on E-invoice function, please ensure you have filled in the correct client ID and client secret and select the correct environment (E-invoice Live or Sandbox). For more information on how to obtain Client ID and Client Secret from Myinvois system, please refer to the tutorial in the following link: https://accentfin.com/blogs/how-to-obtain-client-id-and-client-secret-on-myinvois-portal

Myinvois Portal of government offers two environments which is Live and Sandbox, for users and businesses to ease their journey in applying e-Invoice into their business's operations. Live environment is the actual environment where your business's transactions takes place, whereas Sandbox environment acts like a testing environment where you can test around to create or cancel different kinds of e-invoices without really affecting your business's transactions. Live and Sandbox environments maintain separate Client ID and Client Secret, therefore you are required to create different sets of Client ID and Client Secret for these two environments and make sure you have keyed in the correct Client ID and Client Secret and select the correct environment accordingly before working on your invoices or other related accounting matters. For more information on how to obtain Client ID and Client Secret from Myinvois system, please refer to the tutorial in the following link: https://accentfin.com/blogs/how-to-obtain-client-id-and-client-secret-on-myinvois-portal

In order to successfully issue an e-Invoice, you are required to make sure the Supplier's and Buyer's TIN number is correct. You can validate the Supplier's or Buyer's TIN through different ways: NRIC (IC Number), BRN (Business Registration Number) and also PASSPORT. The validation button and respective fields can be found inside Customer's details settings, Vendor's details settings and Business's details settings.

Firstly, fill in the VAT ID / TIN number field. Next, select from dropdown "Validation Via", choose the category correctly based on which parameter you wish to use to validate the user's TIN number. NRIC stands for IC number, BRN stands for Business Registration Number, and PASSPORT stands for user's passport number. After filling in the required fields, click on the Validate TIN button to validate user's TIN number.

In most of such cases, you can select "BRN" under "Validation Via" dropdown and put "NA" in the "Reg No" / "Registration No" field and click on Validate TIN button. If the TIN is still not able to be validated, you may select "NRIC" under "Validation Via" dropdown and put "NA" in the "ID No" field and click on Validate TIN button to check again. If the above not working at all, please contact our support for more assistance.

Make sure you have turned on "E-invoice" function in the business's settings. Then issue an invoice as usual in the Accent dashboard, once you reached "Preview" page of the invoice, click on the "Approve" button to activate your invoice and in the same time the system will submit your invoice to Myinvois Portal (LHDN server). Then, you may click on the "Validate" button found in the "Preview" page of the invoice the make sure your invoice is valid and recognised by Myinvois Portal. NOTE: The resubmission of invoice to LHDN server is only when you are very sure that your invoice has met some issues (submission failed or invoice returned as invalid after validation) during the previous submissions to LHDN server and requires another resubmission to LHDN server, else, unnecessary resubmission will cause duplicate entries in your tax payer account in Myinvois Portal.

After invoice successfully submitted to Myinvois Portal (LHDN server), and you wish to cancel the invoice, you may proceed to the "Preview" page of the invoice, under "Actions" dropdown, you will have a choice to "Mark as Cancelled" for your invoice. You are required to fill in the Cancellation Reason first, then click on "Yes" to proceed to invoice cancellation. Your invoice will be cancelled on both Accent system and Myinvois Portal (LHDN server). NOTE: Please make sure you have turned on "E-invoice" function before cancelling the invoice, else you will not be able to cancel your e-Invoice in the Myinvois Portal; Vice versa, if you have issued and approved the invoice before you turned on "E-invoice" function, the invoice record might not exists in Myinvois Portal, and when you try to cancel this invoice after turning on "E-invoice" function, you will not be able to cancel your invoice unless you turn off the "E-invoice" function and cancel again or you submit your invoice to Myinvois Portal first before you cancels it.

In Accent system, you are allowed to apply multiple taxes to a single invoice item (optional), and for each tax that you have applied on the item, you can choose to exempt the applied tax. For every tax being exempted, you need to provide Exemption Reason on why the tax could be exempted (as required by LHDN). Without providing the Exemption Reason, you are not allowed to save the invoice.

There are 9 different types of documents in e-Invoice (excluding Quotation): Invoice, Credit Note, Debit Note, Refund Note, Self-billed Invoice, Self-billed Credit Note, Self-billed Debit Note, Self-billed Refund Note and Consolidated Invoice. For each of the documents mentioned above, you can create separate Invoice Template accordingly, just select the respective Template Type you want when creating or saving the Invoice Template. Then, when you create or save an invoice, make sure you select the correct Invoice Template from the dropdown, this is because the type of document that will be submitted to Myinvois Portal will be depending on the Invoice Template you chose, which is binding to the Template Type (type of document)

Normal documents are issued when you are the Supplier and you are trying to issue the document to your customer (whom you will be collecting payment from). Whereas Self-billed documents are issued when you are the Customer and your Supplier (such as foreign supplier) did not issue an e-invoice to you for the transaction, then you will need to issue a Self-billed document through Accent system (that is connecting to Myinvois Portal). Self-billed documents can be issued under "Purchases" category in Accent system, and normal documents can be issued under "Sales" > "Invoices" section. In order to ensure data consistency between Accent system and your Tax payer profile in Myinvois Portal, please make sure you have turned on E-invoice function and filled in the correct Client ID and Client Secret and select the correct environment (Live or Sandbox) in the business's settings.

Accent system provides online payment methods for your customers to pay for your issued invoices. To setup the online payment gateways, you can proceed to "Business Settings" (located at the side menu), then, click on "Payment Gateways" at the top bar, choose your desired online payment gateways and setup them accordingly. Once you ensured all setups are correct activated the status of the online payment gateway, your customers will be able to perform online payment through the invoice you have issued, shared and emailed to your customers.

In order to do so, you are required to setup the Email Settings in your "Business Settings" (located at the side menu). Please make sure the setups are correct so that the emails containing invoices you sent can successfully reach the mailbox of your customers.

If your document has already submitted to MyInvois Portal (LHDN server), you are not allowed to cancel the document after 72 hours. Vice versa, if your document has not been submitted to MyInvois Portal (LHDN server), your document can be cancelled anytime.